Table of Contents
For assistance, please call Erste TeleBank at phone number +36 1 298 0223, then select option 6. Our staff will be pleased to help you.
To use the service, you must log in first. To do so, please enter in the opening screen your NetBank identifier , short name and login ID, then press the Login button. After successful login, the main screen appears. If you enter incorrect data, you will get an invalid data or invalid password message. Please take care because if you enter an invalid login password three times, you will be banned from the system! In such case, please contact the bank in order to discuss what to do next by dialling phone number +36 1 298 0223.
After entering your login password the system will send you a so called SMS login code to your mobile phone. You must enter this code on the screen before you start using the system. When enterig a false code the system displays a message according and requests the code again. Be careful entring the code since three unsuccesful attempts will disable you from using the service.
The login code is unique, and is valid only for 5 minutes just like the SMS signature code. After this time the system will not accept a correct login code either.
It is recommended always to exit the system using the Logout menu. This way it can be prevented that unauthorised parties access your data after you finished using the service. It is not enough to close the browser program only—to log out, please always use the appropriate menu option!
Besides English, Erste NetBank may be used in the Hungarian and German languages as well, which may be selected at your discretion.
To do so, after login please select the Parameters Set-up menu, then the Choose language option. Here click on the name or the flag of the desired language, and the system shall switch onto this language.
You may as well select the language upon login, by clicking on the flag of the desired language before entering your data.
In this menu, you may inquire your actual account balance.
Click on the Account Information menu on the left-hand side of the screen, then select Account Balance from the displayed options.
On the right-hand side of the screen, the date and time of loading of the balance appears, below which the balance summed by currencies, then the balances of your different accounts shall be displayed.
You can see the following data in respect of your account balance:
The general ledger balance of the account on the given date, as per the Bank’s IT system upon the opening of the day . The general ledger balance is the amount on which the Bank pays deposit interest.
Sum total of the items settled in the account on the given day since opening ( opening balance, debits and credits together).
Amount of any already fulfilled, but not yet settled transaction connected to the account at the given moment (e.g. card transactions, loan repayment, transfers).
Maximum credit amount that may be drawn under an agreement concluded in advance between the Bank and the customer.
Balance available in the account at the given moment for the purposes of operations (executed at the Bank’s branches, by bankcards, via TeleBank or Internet Banking).
Balance adjusted with the items of daily turnover, already fulfilled but not yet settled transactions (reserved balance), and the amount of any current account credit line.
Deposits are not shown in the account balance, they can be viewd under the Deposits menu.
Here you can view detailed information about your deposits.
Click the Account Information menu then select theDeposits item.
The appearing screen will show the time of the query and a short list of your deposits containing the following data:
Click on a desired row in the list to view more detailed deposit information. The content will depend on the type of the deposit.
By clicking the button under the list the selected deposit can be withdrawn.
In this menu, you may load down account information concerning a given date.
Select Account Information in the menu on the left-hand side of the screen. From the sub-menu that appears, click on the Account Information option.
The date specification window appears. Here you should identify the date whose data you want to see. Please enter the date in the year/month/day format, by digits. If you need the latest account information , click on the 'OK' button without completing the fields. If you enter an invalid or unreal date, you will get an error message identifying the nature of the error.
You may as well enter the date by clicking on the calendar icon beside the date specification field. Then you may select the desired date in the calendar window that appears. (If the Java Virtual Computer application is not installed on your computer, this function will not work.)
Then the requested account information appears, including the different items arranged by accounts. The data of such accounts shall be displayed only as you are authorised to see. In the 'Date of Account Information ' field the program shows the date of preparation of the account information . Below the data of the given account (customer’s name, account number, currency, title, branch, balances) you can see the booked items of the account and the details of the transactions.
You may inquire the list of transactions booked on the current day in this function.
Select Account Information in the menu on the left-hand side of the screen. In the displayed sub-menu, click on the Booked Transactions option.
Then the list of the transactions booked in your account on the given date shall be displayed, arranged by accounts. The data of such accounts shall be displayed only as you are authorised to see. Below the data of the given account, you can see the details of that day’s transactions belonging to the account.
If no item has been booked yet in your accounts on the given day, an information message to this effect shall be displayed.
You may inquire the detailed list of restraints on your accounts.
SelectAccount Information in the menu on the left-hand side of the screen. In the displayed sub-menu, click on the Restraints option.
Then the list of restraints on your accounts will be displayed.
If no restraints are available on your accounts, you will be shown the appropriate message.
In this menu, you may inquire the account history of a given period.
Select Account Information in the menu on the left-hand side of the screen. From the options appearing then, click on Account History to display the date specification window first.
Here you should identify the account number and the period whose account history you want to see. You may only inquire the history of one account at the same time. Please make sure to identify a period not longer than 31 days. If you enter an invalid or unreal starting or closing date, or an invalid or unreal period, you will get an error message identifying the nature of the error.
You may as well enter dates by clicking on the calendar icon beside the date specification field. In this case, you may select the first and last days of the desired period in the calendar window then displayed.
Once the period is identified, the data of the selected account shall be displayed in the right-hand side of the screen, with the transactions of the given period detailed below.
In this menu, you may inquire the exchange rates concerning a given date.
Select Account Information in the menu on the left-hand side of the screen. In the sub-menu that appears, click on the az Rates option.
The date specification window appears. Here you must identify the date whose exchange rates you wish to see. The date must be entered in the year/month/day format, by digits. If you need the latest exchange rates, just click on the 'OK' button without completing the fields. If you entered an invalid or unreal date, you will get an error message identifying the nature of the error.
You may as well identify the date by clicking on the calendar icon beside the date specification field. Then you may select the desired date in the calendar window displayed.
Once the date is identified, a table shall be displayed in the window with the type and date of the exchange rates, and the details of the exchange rates by currencies.
In this menu you may enter orders that will be first collected into files. These files, depending on the order type, may as well contain several orders. Here you may sign and send one or several files at the same time, whereby it is possible to handle a large number of orders rather easily.
Orders whose header data are identical constitute one order file. Header data include the scheduled send date, qualification, the number of the account to be debited, and the order type.
If you click on the Order Files menu on the left-hand side of the screen, the different order types you may choose from shall be displayed in the New Order submenu. Click on the desired order type.
The form of the selected order appears on the right-hand side of the screen. It is easier to fill the form using the Patterns button displayed at the bottom of the page. By clicking on it, you may select from the table that appears the pattern whose content you wish to be loaded. After filling the order, click on the OK button. Then the program will check the order. If any error is found as regards form or content, a table containing the list of errors appears above the form, on the basis of which you will be able to correct the errors. If the data are correct, the order shall be stored. A message shall appear in the window, indicating the file in which the order has been placed. If there is no adequate file yet, a new file shall be created on the basis of the data included in the header of the order. By clicking on the button below the message, you will get the blank form again, and may enter a new order.
After the order files are prepared, you may as well view, modify or even delete them. The scheduled send date of the order may also be modified. Order files must be signed before you send them to the bank. Prepared files may also be put 'On Common Area', where they shall be accessible for the Client Program you use. Order files must be forwarded to the bank. All these operations may be executed in the Order Files menu.
Select Order Files in the menu on the left-hand side of the screen. If you click on the List of Orders option in the sub-menu that appears, the table including the list of order files shall be displayed.
A pen symbol in the first column shows if the file has already been signed. The small lines beside the pen also indicate how many signatories have signed the file. The second column shows the method of processing, the third the file identifier, and the fourth the number of orders in the file. In the fifth column you can see the scheduled send date, and the last column may contain an 'On Common Area' note, which means that the given order may be handled from the client program as well. If you click on any line, i.e. any file, some further information shall be displayed in the table concerning the selected file, such as e.g. the number of the account to be debited. The buttons below the table, as their names indicate, are operations with files, which you may initiate by clicking on the appropriate button. You may read in more detail about modifying the scheduled date of order files, signing order files and sending order files by clicking on the links.
By clicking on the Show order file button, you may view a selected order file.
If there is only one order in the file, this order shall appear immediately. If the file contains several orders, you will see the data of the file, and a list of the orders included in the file in a table below. Click on the desired line in this list, and the details of the given item shall be displayed below the list. If the file is signed, the list of signatories shall also appear.
In the case of files containing several orders, the data of the file shall be displayed, so that you may modify these. Below these, you can see the list of orders in a table. If you click on the order you wish to modify, the table disappears and the selected order shall appear in its place. By clicking on the Delete Order File button, you may delete the order. If you modify the header data of the order, the order may get into another file or—if there is no file corresponding to the header data—a new file shall be created, of which you will get a message after the modification. If there is only one order in the file, this order shall appear immediately, and the modification of the data may be completed.
If you click on the OK button, the system shall check the order again for form and content. If there was an error in the item, the error or a list of errors shall be displayed, and you may correct these. If there was no error, either one of the aforementioned messages or immediately the list of orders shall appear. You may exit this operation only by the 'OK' or the 'Cancel' button. Otherwise you may not use the file until you have first logged out of the system. You must not click on any other menu, link, etc.
Deleting an order file means deleting all orders contained in it. Select the order you wish to delete, and answer yes to the question asking for confirmation. Deletion is final, i.e. it is impossible to restore files afterwards.
Completed order files must be signed before you send them to the bank.
The button by which you may initiate signing files is available in the List of Orders window, among the operational buttons below the table of order files. If you click on it, the list of order files you may sign appears in a table. During this time, no one else may modify these files. By clicking on the button in the last column of the table, you may in a separate window view the given order file. In certain cases it is also possible to sign several files at the same time. Select the order files you wish to sign in the table, enter in the screen the information required for authentication purposes, then click on the OK button. If you fail to complete the signature of the files (e.g. the signature password is false), you will get an error message. Signed files may not be modified, and only signed files may be sent to the bank.
You may exit this operation only using the 'OK' or the 'Cancel' button. Otherwise you cannot execute any other operation in respect of the files included in the list until you have first logged out of the system. Thus you must not click on any other menu, link, etc.
In the List of Orders window, among the operational buttons available below the table of order files you can find the Send order file button. If you click on it, the list of order files ready to be sent will appear in a table. Here you can see the order files that are already signed, and may be sent to the bank now. By clicking on the button in the last column of the table, you may in a separate window view the given file. Select in the table the order files you wish to send in, then click on the OK button. If the bank has accepted all orders contained in the file, a confirmation message appears, and the file shall be deleted from the list of orders. You may find further information on sent orders under the menu Order files sent. If the sent file contains orders rejected by the bank, a message appears with the list of rejected orders and the reason for the rejection. In such case, the file shall remain in the list of orders.
It may occur that the connection with the bank breaks during sending. In such case the application shall check the status of the order files in question upon the next login. If you failed to send the file to the bank, it shall appear in the List of Orders. If sending was successful, you may find information under the Order files sent menu. If it is unclear what happened, you will get a message to this effect, as well as instructions what to do next.
It is possible to modify the scheduled send date of already prepared order files.
The button initiating the rescheduling of files is available in the List of Orders window, among the operational buttons below the table of order files. Select in the list of orders the desired file, then click on the aforementioned button. The details of the selected file shall appear, as well as the scheduled send date, which may be modified. If the date is invalid or unreal, a message identifying the nature of the error shall appear. If the date is correct, the identifier of the file shall change, as well as the scheduled send date in respect of all orders included in the file, in accordance with the modification. The date of creation of the file shall not change.
It is possible for customers using the Client Program as well as Internet Banking to manage their orders from both programs. This end is served by a common area accessible from both programs, where order files can be transmitted (or taken over from) by both programs.
If you want to deposit an order file in the common area, click on Order Files in the left-hand side of the screen, then on the List of Orders option.
In the right-hand side of the screen, the list of your orders shall appear in a table. Among the buttons below the table you can find the To Common Area button. Select the desired order file in the table, then click on the button. After the operation is completed, the label 'On Common Area' shall appear beside the selected order, and the line shall be greyed.
When a file is placed in the common area, the signatures attached to the orders shall remain, and the file can be sent to the bank from either the Client Program or via Internet Banking.
Orders signed with SMS password (as well) cannot be placed in the common area, because these signatures shall remain valid only for a restricted time, and they must be forwarded to the bank as soon as possible.
If in the list of order files you select an order file available 'On Common Area', the Take over button shall appear below the table. By clicking on it, the order file shall be taken over, to be managed by the Internet Banking program.
Electra ISO20022 import format can be read here.
If for example the balance in the account to be debited is insufficient to execute an order sent to the bank, the bank shall keep orders waiting for a certain time (in accordance with your agreement with the bank) as orders suspended due to insufficient balance. In the case of transfer orders where the value date field is completed in the order, and the date of debiting has not arrived yet, the orders shall be kept waiting as orders suspended due to value date.
Select Order files sent in the menu on the left-hand side of the screen. Click in the sub-menu that appears on the Suspended Transfers option. Then the list of transfer orders kept suspended appears, in which you may view the details of each order.
By entering a starting and a closing date, you may inquire in respect of a given order type the list of order files sent in during the given period and the orders included in the files .
Select Order files sent in the menu on the left-hand side of the screen. If you click on the Order Statuses line in the sub-menu that appears, the date specification window appears first.
The page that appears will ask for the bank status period. Here you should enter the order type and the period regarding which you want to see the bank statuses. Please take care not to enter a period longer than 31 days. If you enter an invalid or unreal starting or closing date, or an invalid or unreal period, you will get an error message identifying the nature of the error.
After you entered a correct period and the order type, the list of order files of the relevant type sent in during the relevant period shall be displayed. The list shall show the data of the files . There are order types whose status may not be inquired. You may only view these files, by clicking on the View button below the data of the file. Then the list of orders included in the file shall be displayed in a new window, below which you may see in another table the names and score of the valid signatories as well as the date of signature.
If you select an order file whose bank status may be inquired (it depends on the type), a button Bank Status Inquiry shall appear at the bottom of the page. If you click on this button, the list of orders included in the file shall be displayed in a table in a new window, as well as the list of signatories in another table. By clicking on the desired order in the table of orders, you may view the order and its bank status in a separate window.
Orders include relatively many details—however, it is not infrequent that operations must be repeated periodically with the same (or mostly the same) data. Patterns help orders to be created quickly. As regards their form, generally patterns are incompletely filled orders. When entering orders, patterns created earlier may be retrieved, and you only have to type in the value of the fields left blank in the pattern.
Click on Handling Patterns in the menu on the left-hand side of the screen. If you click on the Pattern list option in the drop-down menu, the table that appears in the window on the right shall contain the list of patterns. After selecting any line—i.e. any pattern—you may view or delete the pattern by means of the buttons below the table.
You may create new patterns in the Handling Patterns menu, by selecting the sub-menu corresponding to the desired order type, similarly to the entering of orders. The difference is that upon the creation of patterns the fields are not checked, and certain fields—such as value date or amount—may not be filled.
Each user has a login password of his own. It is very important that everybody manage his password confidentially. Login passwords are only recorded in the server computer, and encoded so that no one (including the bank’s staff) may read them. If you also have a client program, the password used there may be used here as well.
When first using Internet Banking, you must change the login password received from the bank, otherwise you shall not be able to use the system!
It may still occur that unauthorised parties obtain the password. Should you learn of such an event, change your password immediately. Everyone may—after logging in the Erste NetBank program—change his own password.
The login password should consist of at least 4 and maximum 12 characters. It should not contain accented letters or punctuation marks. When you enter the password, asterisks (*) shall appear in the screen, so that no one else may read your new password from the screen easily. You must repeat your new password to eliminate accidental mistyping.
If you click on the OK button, the checking and modification of the password takes place. You will get a confirming message of the successful changing of the login password.
Depending on your settings, you may need a signature password to sign your orders. If you have already entered a signature password in the Client Program, you may use the same in the Internet Banking program as well. If you do not yet have a signature password, you must define your signature password using the Change signature password menu (in such case, leave the 'Old signature password' field blank, and enter the new signature password only). You may only sign orders by entering your signature password. You may change your signature password any time at your discretion.
If you use the ERSTE NetBank service for the first time, after changing your initial login password the bank shall send your initial signature password in SMS to the mobile phone number you have identified, provided you have requested so. In such case, you should enter the password received in SMS in the 'Old signature password' field when changing your signature password.
Enter your old signature password and then the new password in the page that appears. After this, you are supposed to enter the new signature password again in order to eliminate accidental mistyping.
When you enter your password, asterisks (*) shall appear in the screen. The signature password should consist of at least 4 characters. It should not contain accented letters or punctuation marks.
If you click on the OK button, the checking and modification of the password takes place. You will get a message confirming the successful changing of the signature password.
The system enables users to request a list from the program concerning all instructions and commands initiated in Erste NetBank . By means of the list, you may follow the events occurring in the course of using the service, for example which user entered the program or initiated a transfer and when.
With this function you can give a custom names to your account. The name you give here will appear in your balances, orders and statements.
Click the Set Up Paramteres menu and choose Set Account Names .
A screen will appear with the accounts of the used client together with it's current name. For every account there's az input field where you can enter the desired account name. Click OK to approve the changes!
If you leave the name field empty, the original account name given by the bank will be used.
From time to time the bank sends different messages to you. These may be viewed using the Letters menu. Optionally the bank may send you an SMS informing about new messages.
By clicking on the menu you will be shown the list of letters the bank has sent you. The list contains the subject and the send date of a letter and also a small icon if the mail has attachments. Unread letters appear in bold. If you have no messages an appriopriate message will be shown.
The system automatically checks for new messages so entering the menu you will see up-to-date information.
To read a letter select it from the list and click the View button! You will be shown the message body and the list of attachments of there are any. To view an attachment simply click on it's name.
You can return to the list of messages by clicking the Ok button.